Global Tel Link is a private equity owned telecommunications company and the leading provider of integrated correctional technology solutions in the United States, serving approximately 2,300 facilities and 1.9 million inmates in 50 states, the District of Columbia and Puerto Rico. Their products and services are deployed in 30 state Department of Corrections (including 9 of the largest 10) and over 800 counties, including many of the largest City/County Run Jail Facilities. They also provide service to the Federal Bureau of Prisons.

The Leadership Challenge

GTL's growth and market success has come through a strong entrepreneurial mindset and strength in mergers and acquisitions. Over the past several years, GTL has acquired multiple companies in their industry. However, each acquisition has increased their challenge to integrate the acquired companies into the parent and create a unified high performing team and culture of accountability.

The Solution

Brian Oliver, GTL's CEO, recognized this challenge and in late 2016 hired Jessica Artz as GTL's new Vice President of Human Resources to help him drive change. Jessica was familiar with Academy Leadership from her previous HR role at General Dynamics Information Technology. She reached out to Academy Leadership as a partner to help her and the CEO drive the needed change through a combination of initiatives encompassing leadership development, executive coaching, corporate assessments, and strategic planning sessions supporting goal development and alignment, along with team building.